“Monster strives to provide its customers with a world class experience. Voice Teleservices was able to help us quickly pinpoint areas for improvement.... Their expertise in
the outbound call space was instrumental in bringing Monster's internal Telemarketing team as well as
our outsourced partner to the next level. David Sawicki's hands on approach enabled him to quickly
assess our organization. He was instrumental in revamping our list and agent reporting process.
These reports are used daily for improving rep productivity and to understand list quality and
potential. In just 6 months our leads are converting to sales at a 300% increase and our list
to lead conversion has increased 200%. We are able to coach our reps much more efficiently and
effectively. Voice Teleservices understands the pros and cons of insourcing and outsourcing
outbound calling. Our team is effective and successful because of their assistance.”
E. Barrette
Vice President, Telemarketing
Monster.com
